Before you have an emergency plumbing situation, or if you find yourself in need of a plumbing expert, follow these easy guidelines. You’ll be well on your way to picking your best plumbing professional.
Reputation and Experience
Reputation on and offline is important to investigate before you make a decision. Read online reviews both on the company website and anywhere else other homeowners are posting feedback like Google Reviews. It’s important to see what the company prides themselves on and then see if their reviews match up with what they claim. While a few negative reviews are bound to happen, since it’s impossible to please everyone, a pattern of complaints are a good indication that a company has a bad track record. Asking your neighbors, family, and community is also a good way to find trustworthy companies with satisfied customers.
Investigate a plumbing company’s track record or experience. You want professionals who’ve been in the business, and who have experienced many different plumbing systems and situations. Experience means less mistakes, faster service, and quality work. Your plumbing professional should be able to answer any questions you have (or at least find it out and get back to you) about any fixtures, equipment efficacy, backflow, fittings, valves, and any other plumbing related question you might have. You should also ask them about any subcontractors they hire, such as electricians if needed, to complete the project so that you can make sure they are also insured and reputable.
Cost and Benefits
Don’t choose a company based only on price. Reputable companies have overhead and insurance, which they adjust their prices with to cover the costs. While “on-the-side” plumbers may or may not be credible or a safe bet, you really do get what you pay for. It’s worthwhile to spend a little more on an established plumbing professional who has warranties and quality material, than it is to spend more money fixing what the “cheaper” and less reputable professional has done.
Additionally, the fact that a good plumbing company has insurance and credentials means that if they mess up, it’s on them and their dime. If an accident happens, it’s on their dime. Not yours. Insurance is an absolute must from your plumbing experts.
So, if it comes down to price, remember that cheaper isn’t necessarily better. Research your top-notch choices with the credentials, then make a decision from there.
Quality and Warranties
Not all plumbing equipment is created equal. Ask your prospective plumbing professionals about their material manufacturer, then research that to make sure their materials are quality. The better the materials (whether it’s the copper, porcelain, etc.), the better the efficiency, the more money you’ll save.
Additionally, insure that the materials and labor are under warranty. Your system needs to be protected from issues such as premature wear and material defects. Any plumbing professional worth their salt will back up their equipment and labor. Their warranties should promise highly durable, long-lasting material and a good amount of time covered in case anything goes wrong. Warranties standards vary from state to state (some being as little as 30 days, which isn’t very good), but if possible, you should look for a one year warranty on parts and labor. You may check your state’s Department of License and Regulations to be sure of any laws that maintain how warranties should be conducted
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