Stories & Advice for Homeowners

5 Important Questions to Ask House Cleaning Services Before You Hire

Keeping a home clean is a big project; and it never ends. So, many homeowners hire house cleaning services.

Luckily there are a lot of options when it comes to hiring a house cleaner (such as hiring a company or hiring a private contractor). But what should you look for?

Ask these 5 questions to any professional house cleaning service you’re looking to hire. It will make the hiring process easier and keep your investment safer.

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Background–Some Things To Keep In Mind

Most people are concerned about hiring someone they don’t know very well to clean their homes. 

Referrals are a good way to get a good idea of who you can trust (especially with private contractors). 

Cleaning service companies should have a list of referrals and even a good online presence with reviews posted. Many companies will do background checks on their employees. Ask them so you can be sure. 

Going through companies like Home Professionals for quotes and pros helps filter the process, as only legitimate companies are offered our services. 

When you have a couple pros picked out, have them come and do an in-home estimate on your home for you. Have a list of questions and detailed instructions so you can get the best estimate at that time.

Question 1: Are you bonded and insured?

Professional cleaning services should be bonded and have liability insurance

They should also have a written policy procedure for anything that may get damaged, broken, or taken from your home. 

They should also include workers comp for their employees. That way you won’t be responsible for an employee getting hurt on the job.

These features will help protect you and give you peace of mind when hiring your professional.

Question 2: Do you perform background checks on employees?

Professional cleaning companies should perform background checks on their employees. 

If you hire a private contractor, you would have to do a background check if you wanted one (highly recommended especially if you don’t know them). Ask if you’ll have the same house cleaner each time or if they alternate professionals. 

You’ll want to ask them how they will enter and leave your residence whether you are at home or not. This can be as simple as leaving a key under the rug or granting access through a keypad. Or you can choose to be home each time.

Come to an agreement you can all feel comfortable with.

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Question 3: How do you set your rates; do you have a satisfaction guarantee?

Most cleaning services are charged by the hour, but some can charge by project. The amount of cleaners they send can also influence the price. 

When you get your in-house estimate, your quote should include, in writing, how long they expect it will take to clean your home, the flat rate for each home visit, how often they’ll visit, whether they bring their own cleaning supplies or if you’ll need to supply them, and if there should be a cap for hours worked for the cleaner, so you don’t end up with a larger bill than expected. 

You should be able to openly communicate with your hired cleaning professional and there should be a satisfaction guarantee in place. 

Question 4: What sort of services do you offer?

Ask about the different level of services and what each tier entails as well as the cost of each one. 

Some homeowners want to take care of the basic chores but leave the deep cleaning to the professionals. Others want the pros to take care of everything. So make sure you know what’s going to be done before you sign anything

It’s also a good idea to ask about their policy on home pets and where you should keep them while they’re cleaning. 

Question 5: Referrals?

You should ask prospective professionals about their company. Ask about how long they’ve been around and why they’re the company (or private contractor) to hire.

Ask them if they have referrals to share with you and be sure to check around with friends, family, and online reviews. 

A good company or contractor should have a phone number that works and the company should have a local address you can visit if you need to. 

It’s always a good idea to have everything in writing before you hire just in case you need it. Details matter.

Take some of the stress out of hiring cleaning professionals. Use Home Professionals phone number to connect you to the best local deals and pros in your area today.

Get Your Free Quote Now: 855-544-1888


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