Stories & Advice for Homeowners

5 Important Questions to Ask House Cleaning Services Before You Hire

Keeping a home clean is a big project; and it never ends. So, many homeowners hire house cleaning services.

Luckily there are a lot of options when it comes to hiring a house cleaner (such as hiring a company or hiring a private contractor). But what should you look for?

Ask these 5 questions to any professional house cleaning service you’re looking to hire. It will make the hiring process easier and keep your investment safer.

Get Your Free Quote Now: 855-544-1888

Background–Some Things To Keep In Mind

Most people are concerned about hiring someone they don’t know very well to clean their homes. 

Referrals are a good way to get a good idea of who you can trust (especially with private contractors). 

Cleaning service companies should have a list of referrals and even a good online presence with reviews posted. Many companies will do background checks on their employees. Ask them so you can be sure. 

Going through companies like Home Professionals for quotes and pros helps filter the process, as only legitimate companies are offered our services. 

When you have a couple pros picked out, have them come and do an in-home estimate on your home for you. Have a list of questions and detailed instructions so you can get the best estimate at that time.

Question 1: Are you bonded and insured?

Professional cleaning services should be bonded and have liability insurance

They should also have a written policy procedure for anything that may get damaged, broken, or taken from your home. 

They should also include workers comp for their employees. That way you won’t be responsible for an employee getting hurt on the job.

These features will help protect you and give you peace of mind when hiring your professional.

Question 2: Do you perform background checks on employees?

Professional cleaning companies should perform background checks on their employees. 

If you hire a private contractor, you would have to do a background check if you wanted one (highly recommended especially if you don’t know them). Ask if you’ll have the same house cleaner each time or if they alternate professionals. 

You’ll want to ask them how they will enter and leave your residence whether you are at home or not. This can be as simple as leaving a key under the rug or granting access through a keypad. Or you can choose to be home each time.

Come to an agreement you can all feel comfortable with.

Get Your Free Quote Now: 855-544-1888

Question 3: How do you set your rates; do you have a satisfaction guarantee?

Most cleaning services are charged by the hour, but some can charge by project. The amount of cleaners they send can also influence the price. 

When you get your in-house estimate, your quote should include, in writing, how long they expect it will take to clean your home, the flat rate for each home visit, how often they’ll visit, whether they bring their own cleaning supplies or if you’ll need to supply them, and if there should be a cap for hours worked for the cleaner, so you don’t end up with a larger bill than expected. 

You should be able to openly communicate with your hired cleaning professional and there should be a satisfaction guarantee in place. 

Question 4: What sort of services do you offer?

Ask about the different level of services and what each tier entails as well as the cost of each one. 

Some homeowners want to take care of the basic chores but leave the deep cleaning to the professionals. Others want the pros to take care of everything. So make sure you know what’s going to be done before you sign anything

It’s also a good idea to ask about their policy on home pets and where you should keep them while they’re cleaning. 

Question 5: Referrals?

You should ask prospective professionals about their company. Ask about how long they’ve been around and why they’re the company (or private contractor) to hire.

Ask them if they have referrals to share with you and be sure to check around with friends, family, and online reviews. 

A good company or contractor should have a phone number that works and the company should have a local address you can visit if you need to. 

It’s always a good idea to have everything in writing before you hire just in case you need it. Details matter.

Take some of the stress out of hiring cleaning professionals. Use Home Professionals phone number to connect you to the best local deals and pros in your area today.

Get Your Free Quote Now: 855-544-1888

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  1. I liked that you mentioned you need to ask a cleaning company how long they’ve been in business before hiring them. My husband is thinking about hiring a cleaning person for his office, and we are looking for advice. I will let him know about the benefits of hiring a cleaning company with good referrals to help him.

  2. I’m glad you explained that it is important to ask a cleaning service how they will enter and exit your home when you hire them for their services. My son recently spilled some soda on our living room floor, and I have been unable to get the stain out of the carpet. I think it would probably be best for me to hire a professional and see if they can get it out for me.

  3. My sister is a single mom and she works all day so she does not have enough time to clean properly her house. I like how you said that some homeowners want to take care of the basic chores but leave the deep cleaning to the professionals. I will suggest to her to think about hiring a cleaning company so that she can have a clean house all the time.

  4. I loved that you mentioned a professional cleaning company needs to have the right insurance and certifications to help you. My husband and I are thinking about how to improve the look of our house, and we are looking for advice. I will let him know about your recommendations to choose the right cleaning company to help us.

  5. About 15 people on my sales team are returning to the office after working remotely for the past three months due to the pandemic. I want to make sure that everyone stays as safe as possible and that we don’t have any issues with the virus, so I am thinking that it might be a good idea to hire a cleaning service. It was interesting that you mentioned that it’s important to find out how long the company has been in business before hiring them.

  6. It was really helpful when you said to see how long they’ve been in business. My sister was telling me a couple of nights ago about how she hasn’t had a lot of time to clean her own home due to her new job she recently started, and she wants to find a good cleaning service that can help her. I’ll make sure to pass this information along to her so that she can know what to look for when searching for a house cleaning service.

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